Cancellation and Refund Policy

Comprehensive and Mat Course

This cancellation and refund policy will be clearly communicated to potential enrollees before registering for their Course. By confirming their registration, they agree to the following terms:

Cancellation Policy

1. Cancellations can be made with a €50 administration fee up to 30 days before the first course module.
2. 50 % of the course fee will be charged for cancellations from day 29 to 16 before the course module.
3. Later cancellations will be charged the full course fee.

In cases 2 and 3, the non-refundable course fee will remain on the students’ account and can later be used to pay for any other POLESTAR Pilates course.

POLESTAR reserves the right to cancel or postpone planned courses - or to hold them completely online. Participants will be informed of this in good time. The booking of travel and hotels should wait until the official course confirmation. This will take place at the latest two weeks before the start of the course.

No-show Policy

1. The comprehensive or mat student is expected to attend ALL weekends in full.
2. No fee to change the student to an alternate weekend (other series) if they provide notice more than one week in advance.
3. €50 fee to change the student to an alternate weekend (other series) if they provide between one week and 24 hours notice.
4. €200 fee in case of no-show on the day or providing notice less than 24 hours beforehand.

Please note that only a medical emergency can be regarded as a valid reason for a late refund. This will be looked at case by case and NEEDS to happen prior to the start of the course or module.

Any no-shows or post-hoc cancellations are excluded.

All communication regarding cancellations and refund requests should be directed to hello@polestarpilatesbenelux.com.

Language

All our courses are taught in English. Please note that you should have a good grasp of English (speaking, understanding, reading, writing) to participate in our courses. If you are unsure about this, please reach out to us :-).

Mentorship and Sign-off credits

The mentorship and sign-off credits included in the enrollment fee for both the Mat Pilates Teacher Training and Comprehensive Training are valid only during the course period and must be used before the final exam is completed. Once the exam is completed, or if two years have passed since the start of the course, any unused credits will expire.

Copyright and Discretion

POLESTAR Pilates Benelux and Polestar Education LLC Copyrights:

The entire content of this website is copyrighted and owned by POLESTAR Pilates Benelux. This publication is provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. POLESTAR Pilates Benelux and Polestar Education LLC assume no responsibility for errors or omissions in this publication or other documents referenced or referred to herein. All training materials provided by Polestar to participating students, including but not limited to course manuals and handouts, are the intellectual property of Polestar Education LLC and may not be reproduced or distributed in any form to any third party without the written consent of Polestar Education LLC. Polestar Pilates retains intellectual and proprietary ownership of all studio and class materials, systems, documentation, policies and procedures, modules, handouts, log books, brochures, photographs, and any material within the scope of student work with Polestar Pilates. Unauthorised use of this material will mean that the student will follow legal proceedings initiated by POLESTAR and will be subject to the payment of fees imposed by those legal proceedings.

Students are at all times the customers of Polestar Pilates and advertising by POLESTAR customers or employees of Polestar Pilates and its host sites and affiliates is to be refrained from.

All materials created by or for Polestar Pilates and its host sites and affiliates and bound by copyright and/or trademark are subject to legal action under applicable copyright or trademark laws. No use of copyrighted or trademarked materials or images will be permitted unless expressly agreed in writing with the Director.

All questions regarding our Terms & Conditions can be directed to hello@polestarpilatesbenelux.com.

These policies have been updated last on 6 September 2024.